Shipping & Returns

Effective Date: 25.9.2026

Your Privacy and Enchanted Encore (ABN 78 139 505 962) (collectively and individually referred to as “Enchanted Encore “we”, “us” or “our”).

Welcome to www.enchantedencore.com.au

Returns/Exchanges

We take every care to get your order to you safely and to show accurate photos and descriptions on our website.

We are a small business and do our best, but sometimes things happen in transit or items might look a little bit different ‘in person’.

Refunds

We only offer refunds on products that have arrived damaged or are significantly different from the description or the photograph (not for any natural imperfections present).

Establishing what is ‘significantly different’ or ‘damaged’ is at our discretion.

We do NOT offer refunds on any made-to-order items.

Process

For any returns or exchanges please email us at enchantedencore@gmail.com before you ship your package back to us so we know to expect it.

We are happy to negotiate any returns within 14 days of receipt of item. No returns/exchanges will be processed after this time.

For any items purchased in person at markets or events, we not offer returns, exchanges or refunds.

Sale items are final sale and sold as such.

To return an item:

1. Email us and then please return your item(s) via tracked postage to the return address provided.

2. Once we have the item(s) and have assessed the condition/issue, we will confirm with you if the refund will go ahead.

3. Refunds can only be processed to the credit card you used to pay originally.

Note: If we do conclude the error is our fault, we’ll include the return postage fee in your refund.